Terms of service

Terms of Service

Effective date: 11 October 2026

These terms apply when you use secgear.com.au or buy from Secgear, a business name of SNT Creative Pty Ltd (ABN 44 623 721 844) ("Secgear", "we", "us"). By placing an order or accepting a quote, you agree to these terms.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Any limit on our liability in these terms applies only to the extent the law allows.

2. Products and information

We try to describe and display our products accurately. Colours may look slightly different on screen, and sizes can vary between brands, so please check size guides or contact us before ordering. Products are subject to availability.

3. Pricing and payment

All prices are in Australian dollars (AUD). We may change prices at any time, but the price you pay is the price shown when you place your order (or the price in your accepted quote). If a product is listed at a clearly incorrect price because of an error, we will contact you before processing the order and you may cancel for a full refund. Payment is made at checkout through our payment providers.

4. Orders

Your order is an offer to buy. We accept it when we dispatch the goods or confirm acceptance by email. We may decline or cancel an order (for example, if a product is unavailable or we suspect fraud), in which case we will refund any amount paid in full.

5. Custom branded orders and quotes

  • Custom orders with your logo or branding (embroidery, printing or heat pressing) have a minimum order of 15 units per item.
  • Quotes are free and include a free mock-up. A quote is valid for the period stated on it, and is based on the quantities, garments, sizes and artwork you give us.
  • Production starts only after you approve the mock-up and the quote, and pay any amount the quote requires. Please check spelling, colours, placement and sizes on the mock-up carefully.
  • Turnaround is usually about 14 days after approval. We will confirm your timeline in your quote. Timeframes are estimates and may change if stock or supplier delays occur; we will let you know.
  • Because custom items are made to order, they cannot be cancelled once production starts, and they cannot be returned for change of mind. They are still covered by the consumer guarantees.
  • You confirm you have the right to use any logo or artwork you send us, and that it does not infringe anyone else's rights.

6. Shipping, returns and privacy

Delivery is covered by our Shipping Policy, returns and refunds by our Refund Policy, and personal information by our Privacy Policy. These policies form part of these terms.

7. Use of our website

You must not misuse our website, interfere with its security, or use it for any unlawful purpose. Content on this website, including text, images and logos, belongs to Secgear or its licensors and must not be copied without permission. Links to other websites are provided for convenience and we are not responsible for their content.

8. Liability

To the extent permitted by law, and subject to section 1, we are not liable for any indirect or consequential loss arising from your use of our website or products. Where our liability for goods not of a kind ordinarily acquired for personal, domestic or household use can lawfully be limited, it is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

9. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

11. Contact us

Secgear (SNT Creative Pty Ltd), ABN 44 623 721 844
Email: shop@secgear.com.au
17/77-79 Bourke Road, Alexandria NSW 2015 (warehouse only, not open to the public; visits by appointment only, no walk-ins)