Shipping policy
Shipping Policy
Where we ship
Secgear ships to addresses anywhere in Australia. We do not currently ship internationally.
How we ship
All orders are sent with Australia Post Express Post, and every parcel is tracked.
Shipping rates
Shipping is calculated at checkout based on your delivery address and the total weight of your order. You will see the exact shipping cost before you pay.
| Delivery area | Orders up to 1 kg | Orders over 1 kg |
|---|---|---|
| Western Australia, Northern Territory and Tasmania | $19.50 | $30.00 |
| Rest of Australia | $16.50 | $30.00 |
All prices are in Australian dollars (AUD).
Processing time
Orders are processed and dispatched within 2 business days of being placed. Orders placed on weekends or public holidays are processed from the next business day.
Delivery times
Once your order is dispatched, delivery time depends on your location. Australia Post Express Post timeframes vary between metropolitan, regional and remote areas, and some locations may take longer. For an estimate to your postcode, use Australia Post's delivery time calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times. Delivery timeframes are set by Australia Post and are not guaranteed by Secgear.
Order tracking
When your order is dispatched, we will email you an Australia Post tracking number so you can follow your delivery.
Custom and logo-branded orders
Custom orders with your logo or branding (embroidery, printing or heat pressing) have a minimum order of 15 units per item. Because they are made to order, these orders take longer to produce. We will confirm your production timeline when we quote, before production starts. For a quote, email shop@secgear.com.au.
Delivery address
Please check that your delivery address is correct before placing your order. If you notice a mistake, contact us as soon as possible. We can't change the address once your parcel has been dispatched.
Lost, delayed or damaged parcels
If your parcel hasn't arrived within the expected timeframe, or arrives damaged, please email shop@secgear.com.au with your order number (and photos if the item is damaged) as soon as possible. We will lodge an investigation with Australia Post and arrange a replacement or refund if the parcel is confirmed lost or damaged in transit. See our Refund Policy for faulty or damaged items.
Contact us
Secgear (SNT Creative Pty Ltd)
ABN 44 623 721 844
17/77-79 Bourke Road, Alexandria NSW 2015 (warehouse only, not open to the public; visits and pickups by appointment only, no walk-ins)
Phone: 0402 358 403
Email: shop@secgear.com.au
Hours: 9:30 am – 4:30 pm, Monday to Friday. We check emails regularly and may respond outside these times.
Shipping Policy
Where we ship
Secgear ships to addresses anywhere in Australia. We do not currently ship internationally.
How we ship
All orders are sent with Australia Post Express Post, and every parcel is tracked.
Shipping rates
Shipping is calculated at checkout based on your delivery address and the total weight of your order. You will see the exact shipping cost before you pay.
| Delivery area | Orders up to 1 kg | Orders over 1 kg |
|---|---|---|
| Western Australia, Northern Territory and Tasmania | $19.50 | $30.00 |
| Rest of Australia | $16.50 | $30.00 |
All prices are in Australian dollars (AUD).
Processing time
Orders are processed and dispatched within 2 business days of being placed. Orders placed on weekends or public holidays are processed from the next business day.
Delivery times
Once your order is dispatched, delivery time depends on your location. Australia Post Express Post timeframes vary between metropolitan, regional and remote areas, and some locations may take longer. For an estimate to your postcode, use Australia Post's delivery time calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times. Delivery timeframes are set by Australia Post and are not guaranteed by Secgear.
Order tracking
When your order is dispatched, we will email you an Australia Post tracking number so you can follow your delivery.
Custom and logo-branded orders
Custom orders with your logo or branding (embroidery, printing or heat pressing) have a minimum order of 15 units per item. Because they are made to order, these orders take longer to produce. We will confirm your production timeline when we quote, before production starts. For a quote, email shop@secgear.com.au.
Delivery address
Please check that your delivery address is correct before placing your order. If you notice a mistake, contact us as soon as possible. We can't change the address once your parcel has been dispatched.
Lost, delayed or damaged parcels
If your parcel hasn't arrived within the expected timeframe, or arrives damaged, please email shop@secgear.com.au with your order number (and photos if the item is damaged) as soon as possible. We will lodge an investigation with Australia Post and arrange a replacement or refund if the parcel is confirmed lost or damaged in transit. See our Refund Policy for faulty or damaged items.
Contact us
Secgear (SNT Creative Pty Ltd)
Warehouse (by appointment only, no walk-ins): 17/77-79 Bourke Road, Alexandria NSW 2015
Phone: 0402 358 403
Email: shop@secgear.com.au
Hours: 9:30 am – 4:30 pm, Monday to Friday. We check emails regularly and may respond outside these times.